The problem
Freelancers who find and serve clients through Discord and Telegram build up genuine goodwill, but it lives in chat history. There was no straightforward way to collect that feedback, verify it came from a real client, or present it anywhere that mattered. Screenshots are easy to fake and easy to lose, so reputation earned in one server rarely followed a freelancer anywhere else.
The approach
The approach was to meet users where the conversations already happened rather than asking them to migrate. I built bots for both Discord and Telegram that listen for feedback, capture it at the moment it's given, and push it to a Laravel backend backed by PostgreSQL. The platform then renders each freelancer a public profile assembled from that verified feedback. The stack ran on Apache, with the two bots sharing a single ingestion pipeline so new platforms could be added without rewriting the storage layer.
The result
The result was a working end-to-end platform: feedback submitted in a Discord or Telegram channel appeared on the freelancer's profile in real time, with no manual copying or screenshots. The platform acquired over 50 users.
It was successfully launched and acquired over 50 users before it was acquired by another company - this was my first time building a SaaS platform from scratch that took off independently and was bought by a larger company.